Privacy Policy

Last updated: 7 May 2026.

This Privacy Policy explains how CountryLife Flooring (“we”, “us”, “our”) collects, uses, and protects information you provide when you visit countrylifeflooring.co.uk or contact us about our flooring services.

Who we are

CountryLife Flooring is an owner-operated supply-and-fit flooring business based in Essex, serving Havering and the surrounding areas. You can contact us at info@countrylifeflooring.co.uk or on 07852 827 199.

What information we collect

We only collect information you give us directly when you contact us. This includes:

  • Your name
  • Your phone number
  • Your email address
  • Your postcode
  • The type of flooring you’re interested in
  • Anything else you write in the message field of our contact form

How we use your information

We use the information you provide to:

  • Respond to your enquiry and arrange a quotation visit if appropriate
  • Provide you with the flooring service you asked us about
  • Keep records for invoicing, after-sales support, and any guarantee claims

We will never sell your information to third parties or use it for unrelated marketing.

How long we keep your information

If you enquire but don’t go ahead with a job, we’ll usually delete your details within 12 months. If we complete work for you, we’ll keep records for up to 6 years to comply with HMRC and consumer-protection requirements.

Cookies and analytics

This website uses a small number of essential cookies for the site to function correctly (e.g., load balancing, security checks). We do not currently use third-party analytics, advertising, or tracking cookies.

Third parties involved in running this site

To keep this website running, we use the following providers. Each operates under their own privacy policy:

  • Hostinger International Ltd. — our web hosting provider, processes web server logs (IP addresses, browser type) for security and performance reasons.
  • Wordfence — security firewall, may temporarily process IP addresses to block malicious traffic.
  • Google reCAPTCHA (when enabled) — used to prevent spam form submissions.

Your rights

Under UK GDPR you have the right to:

  • Ask us what information we hold about you
  • Ask us to correct or delete your information
  • Withdraw consent at any time
  • Lodge a complaint with the UK’s Information Commissioner’s Office (ico.org.uk) if you think we’ve handled your data improperly

To exercise any of these rights, email info@countrylifeflooring.co.uk.

Changes to this policy

We’ll update this policy if our practices change. The “Last updated” date at the top will reflect any changes.